Refund policy
Last Updated: July 29, 2026
At Arlie Matcha, your satisfaction is important to us. Because our products are consumable food items, we cannot accept returns on opened or delivered products for health and safety reasons.
Returns
Due to the nature of products, all sales are generally final. We do not accept returns or exchanges on food products unless the item arrives damaged, defective, or you receive the wrong item.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at hello@arliematcha.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing your claim, we may offer a replacement or refund at our discretion.
Refunds
If your refund request is approved, your refund will be issued to your original payment method. Depending on your banker credit card provider, refunds may take 5-10 business days to appear.
Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Once an order entered processing, we are unable to cancel or modify it.
Non-Refundable Items
We cannot issue refunds or accept returns for:
- Opened products
- Products consumed or partially consumed
- Orders with an incorrect shipping address provided by the customer
- Delivery delays caused by the shipping carrier after the package has been shipped
Contact Us
If you have any questions about your order, please contact us at:
Email: hello@arliematcha.com