Shipping policy
Shipping Policy
At Arlie Matcha, every order is packed with care to ensure your matcha arrival fresh and ready for your daily ritual.
Processing time
- Orders are processed within 1-3 business days.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
- Standard shipping: 3-7 business days
- Delivery times may vary depending on your location, weather, or carrier delays.
Shipping Confirmation
Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping is available on qualifying orders.
Lost or Delayed Packages
Once your package has been handed over to the shipping carrier, Arlie Matcha is not responsible for delays caused by the carrier. If your package is lost or significantly delayed, please contact us at hello@arliematcha.com, and we'll do our best to help.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. Arlie Matcha is not responsible for orders shipped to an incorrect address provided by the customer.
Questions?
If you have any questions about your order, feel free to reach out to us at hello@arliematcha.com. We're happy to help.